It's pretty amazing how interactive the web has become. Having feedback options is a great way to learn more about what our patrons want from their library. There are times in the past when I would have loved to hear some feedback about a program, sometimes something as simple as "Did you like the program?" Positive feedback gives me the drive to keep going and be even more creative, and negative feedback helps me know it's time to try something new and improved. The one thing I dislike about the feedback options is the rudeness of some posters. I see this especially on news stories where people insult and demean each other's comments. I appreciate the freedom we have to express ourselves, but I wish there was more scholarship, respect, and tact rather than people just shooting off insults. With freedom comes responsibility, and too many people think freedom means just doing or saying whatever they feel like. Overall, though, feedback can help libraries reach even more people and give even better service because we have another avenue to learn what our patrons want and need.
And someday, maybe I'll even have the internet at home...how's that for being non-techie? I am, however, a Trekkie--does that count? Love the Kirk, Spock, and McCoy dynamics! (Now I've just labeled myself a geek! Be sure to comment if you are one, too--in a good sense, right?)
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1 comment:
Ann, I agree with you about your post. Also, you have created a very nice blog and don't say you aren't a techie. You do very well on all the assignments!
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